UOP BSHS 322 Week 5 Individual Assignment Human Service Manager Exercise Paper ‘Reinforce, Refer, Release’ New Work
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Human Service Manager Exercise Paper ‘Reinforce, Refer, Release’:
Review Chapters 10, 11, and 12.
Many of the communication and interviewing skills that we have been studying for clients are applicable for Human Service Managers. Clinicians have to determine when clients might need further treatment and support, when they may need an outside referral for other expertise to achieve the treatment goals, or when they have reached the end of their relationship with a clinician. Similarly, human service staff sometimes need help from a human service manager to continue to grow and have their skills reinforced, they may need outside referrals to address areas of concern or for professional development, or situations may arise that require the staff member to resign or be released/terminated.
Consider how this ‘client based’ information may have relevance to working as a human service manager with staff who may have interpersonal and work related issues that a manager might have to address.
Review the UOP Material ‘Human Service Manager Exercise Reinforce, Refer, and Release’ Paper and the three hypothetical staff histories/situations from the fictitious ‘Family Support Services Center’. These are located at the end of the syllabus.
Determine which recommendation and strategies for each staff Case Study situation:
1) ‘Reinforce’, which may include additional supervisory support, staff development, and increased responsibilities; 2) ‘Refer’, which may include additional supervisory support and monitoring, re-training, a corrective plan of assistance, and/or a referral for outside assistance; or 3) ‘Release’, which may include legal and ethical considerations, instituting a corrective plan of assistance, possible probation, or termination. Include which of these actions you would recommend for each of the cases and why.
Describe some of the communication and interviewing skills that would be important in each of these situations. What issues and dynamics are present? What self-disclosure will be necessary to elicit from the staff person, and what boundary issues need to be addressed? What behaviors need to be discussed, assessed, and changed? What goal setting, contracting, and evaluation needs to occur? What ending and transition issues are present in each of these case studies?
Write a 4-7 page APA format paper that would hypothetically provide a rationale and explanation for your decisions based on your readings and other information and address any of the seven tasks of endings and transitions found on pages 282-289 of the text that are relevant to your decision for each case. Include at least three citations other then the text to support your conclusions.