IFSM 370 Project 3: Case Study New Work
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This is an individual project. Each student must complete a Case Study that provides the requirements analysis and a proposed solution for a converged network solution. The target audience will be the organization’s Chief Information Officer (CIO). The Case Study deliverable is an MS Word document.
The completed Case Study deliverable is due by 11:59 PM Eastern Time on the due date shown in the Course Schedule. See the Additional Information section of the syllabus for the penalty for late or missed assignments and projects.
The Case Study is valued at 12% of the course grade
Universal Transport, Inc. (UTI) is a global logistics provider that offers fully integrated
freight and supply chain services through managed warehousing and domestic and
international freight forwarding. Services range from door-to-door domestic and
international delivery services to total supply chain management. With branches across
the United States and Europe and partners worldwide, UTI continues to expand, and it
has experienced rapid growth through acquisitions
Note: The term supply chain refers to all the elements involved in bringing an
organization’s products from the raw-goods stage to the customer.
The Association for Operations Management (APICS) dictionary
((http://www.apics.org/Resources/APICSDictionary.htm) defines “supply chain
management (SCM)” as the design, planning, execution, control, and monitoring of
supply chain activities with the objective of creating net value, building a competitive
infrastructure, leveraging worldwide logistics, synchronizing supply with demand and
measuring performance globally.
The Business Challenge
UTI is competing in an environment where freight transport is as much about keeping
customers informed as it is about on-time delivery. The company has adopted webbased
technologies for tracking freight, differentiating its services, keeping customers
informed, and ensuring the on-time delivery that is UTI’s hallmark. As a result, UTI
enjoys a very high level of customer satisfaction.
Its mobile workforce has rapidly increased, with drivers using PDAs to scan
consignments, which are then synced in real time via GPRS links to headquarters
applications that track the consignments. Customers use UTI’s web services to view the
progress of orders, from dispatch to warehousing to final delivery. Customers also use
UTI’s web-based systems to create freight documentation and generate reports. With
the EDI interface, invoices and payments are transferred directly between the
customers’ systems and UTI, saving both time and money.
As the company has expanded, the data flowing in the system have increased as well.
Now, with more than 5,000 employees and thousands of customers worldwide, UTI is
suffering from the effects of explosive growth. Demands on its wide area network
(WAN) are exceeding capacity. The main data center has experienced several network
outages and unscheduled downtime. The aging ISDN telephone system is failing, as the
company has avoided the costly upgrades necessary to keep it operating at optimal
performance. Telephone bills have increased without warning, and the voice mail
system is overloaded.
UTI wants to provide increased bandwidth between all 47 of its US offices and the main
data center located in Chicago. There are three regional business centers that have four
to eight satellite locations that need to able communicate and exchange data daily.
These are located in Chicago, Kansas City, and Tampa. The company desires a reliable
and secure network to accommodate its planned growth without exceeding 85% of
The company does not want to spend any more on telephone services than it does
today, and its goal is to upgrade the services while protecting against escalating costs
from its ISDN service provider.
Efficiency and productivity goals for this rapidly growing company are of paramount
importance, and there is a desire to provide capabilities and services that incorporate
technology solutions to improve in those areas as well as retain the high level of
customer satisfaction. UTI is also interested in reducing travel between its sites by
implementing video conferencing.
In addition, UTI wants to be able to monitor and manage data and voice services, and
ensure that capacity and performance is consistent with its business needs.
Using this case study, you are to identify a minimum of five requirements, analyze them,
and offer a proposal that provides UTI with an converged network solution and explains
how the components of the solution, and the solution as a whole, meet the identified
requirements. The proposed solution must address each of the requirements identified.
At least one (1) diagram or illustration must be incorporated to illustrate your proposed
solution. You should do some research to address the cost issues and defend the
proposed solution from a cost-benefit perspective. This is to be a general analysis of the
benefits versus the cost of a converged network, not a full cost-benefit analysis with
Your deliverable is one MS Word document that is 3 – 4 pages long. The page
requirement includes illustrations or diagrams, but does not count the cover page and
references page. At least three (3) external sources (other than the materials provided
in the course) must be used, and citations and references must be in APA format. Your
paper will be scored according to the scoring rubric below. Successful documents use
the bolded rubric attributes as major section headings. Be sure you have
incorporated all required aspects of the assignment.