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For most industries, globalization is arguably one of the more common business trends of the last decade. As your text indicates, there are several considerations that must be evaluated from a contracting standpoint relative to multi-nation operations and contracting agreements. Let’s take the various contracting considerations presented in your text (and outlined in this week’s slides), and discuss how they can affect U.S.-based firms seeking a BPO or subcontracting agreement with a foreign company on a region-by-region basis, including: Canada, Europe, Asia, South/Central America, Canada, and Mexico. Based on your understanding and/or experiences in these other regions of the world, what do you think are contracting considerations that should be considered and addressed in the BPO contract?
Which region do you feel has a culture that is most different from the U.S.? Cite an example of how it is different.
Can you expand on some of the differences in banking industry that may exist as we expand overseas?
How often do you think companies fail to understand the business culture of the foreign countries they work in?
I believe that at first many firms fail to understand the culture of the foreign countries that they are contracting with – and vice versa. However, if a firm can weather through the initial learning curve – and is OPEN to change – then contracting overseas can be a viable option. What are some of the specific terms and conditions that you might want to include in a contract that you are establishing with an international firm? How can you work some of the cultural issues into your contract?
Do you feel that most other countries are as emphatic about using detailed contracts for conducting business? How do you try to introduce a 60 page BPO contract to a foreign firm that believes in doing business with a handshake?
How do you enforce the terms of a contract in a country that has an unstable government or where the laws contradict or as a minimum, do not support all the terms in your contract?
Is it advantageous for a firm to outsource to another firm who is evenly matched (i.e., revenues, profit, organizational structure, etc.)? Can you think of a situation where this is true? Can you think of a situation where this is not true?
What are some of the ethical differences for conducting business in various countries? If you feel comfortable doing so, pose a situation that would challenge ethical business behavior and how you might “step up to the challenge”.
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